Dental Assistant Supervisor

Full Time Position

Department: Dental
Compensation: $22.26 – $32.12

Since 1970, Community Health Services has existed to provide comprehensive health care services to the residents of Hartford and Windsor. We were made for the community, by the community, to offer a full spectrum of services to include medical, behavioral health care, dental care, a full-service pharmacy and more. Our goal is to offer our patients a medical home; a place where they can come for all of their needs; a place where the clinical staff know them by their first name. Our dedicated staff demonstrate the good we can do on a daily basis when we provide quality care with dignity to each and every individual. We want to help our patients get all of the health care they need — when they need it — so they may too live a healthier and happier life.

Community Health Services, Inc. is seeking a Medical Assistant Supervisor for its Dental Department. The Dental Assistant Supervisor provides clinical support services to providers and nurses as a part of the Primary Care Medical Home Team.

The successful candidate will:

• Have a high school diploma or equivalent
• Be a graduate of an accredited dental assisting or other clinical training program such as a nursing program
• Certifications in Radiation and Infection Control through DANB
• CPR certification at the healthcare provider level or eligible to obtain certification within 90 days of hire
• Assist with the training, development, and evaluation of dental assistants
• Manage the day-to-day assignment of Dental Assistants, including ensuring work is delegated appropriately and within the Dental Assistant scope of practice
• Monitor the efficiency and effectiveness of clinical workflows and recommend improvements to the Director to improve patient throughput
• In collaboration with department leaders, support the continuous improvement of clinical operations and workflow, patient satisfaction, and clinical staff engagement
• Assist the Director and Practice Manager in overseeing point of care testing procedures, including the performance and documentation of quality control testing\
• Collaborate with Quality to monitor departmental compliance with infection control, dental equipment and device, and environment of care standards
• Manage the ordering of clinical supplies to ensure inventory is adequate to support patient care
• Leading by example and looking to build efficiency in regular patient flow and should ultimately create an excellent patient experience in clinical areas and positive experience with dental assistant team.
• Facilitating Dental Assistant team meetings and huddles, maintaining records of meeting minutes.
• Being involved with the recruitment, selection process and training process of dental assistant staff.
• Assist with onboarding process of Dental Assisting students. Facilitate and acts as a preceptor for all Dental Assisting students during their externship at CHS.
• Preparing and take responsibility for the dental assistant’s schedule and ensuring coverage is maintained at all times.
• Ensuring efficient daily flow of schedule is met daily.
• Identifying any issues or via audits that impacts on dental assisting resources and proposing solutions and reporting to the Dental Director or Practice Manager.
• Promote, monitor, and participate in all quality improvement activities.
• Work with Dental Director, Dental Liaisons, and Clinical compliance officer team to ensure clinical standards are maintained in accordance to regulatory standards
• Support care coordination prior to patient visits by:
  • Calling to confirm appointments and reason for visit, as directed
  • Gathering pertinent external documents to support patient visit
  • Working with the PCMH team to anticipate patient and provider needs for visit
  • Partnering with the PCMH team and the provider to maintain consistent patient flow
  • Preparing exam rooms with supplies and maintaining equipment to ensure a safe environment
  • Assisting with prior authorizations as needed
• Assist providers and dental assistants during patient visits by:
  • Greeting patients and accompanying them to the clinical area
  • Completing the intake and timely documentation of the reason for visit, accurate vital signs, height and weight, pain assessment in the electronic health record and reviewing referral status, patient self-management goals and other tasks as directed
  • Contributing to a smooth flow of patients by monitoring the provider schedule
  • Communicating pertinent information to the provider, including status and/or results of referrals, hospitalization and diagnostic imaging
  • As directed, performing x-rays in advance of provider visit
  • Supporting medication reconciliation by reviewing the medications list with the patient to verify current medications
  • Supporting population health by discussing, investigating, and addressing gaps in care with the patient and provider
  • Helping the patient identify self-management goals and documenting those goals as appropriate
  • Assisting with procedures as appropriate incorporating Joint Commission National Patient Safety Goals
  • Taking dental impressions and pouring models for dental prosthetics
  • Providing education on post-procedure instructions and general oral health care and next visit information
  • Communicates to provider any pertinent social determinants of health that may need to be addressed
• Contributes to the efforts and outcomes of the PCMH team and supports Population Health efforts between visits by
  • Maintaining required training for competency of CPR, HIPAA and Compliance, Waived testing, Infection Control, sterilization (if appropriate), and other topics as assigned.
  • Performing sterilization of instruments, if trained and deemed competent to do so
  • Participating in outbound calling as assigned or as necessary to confirm appointments or bring patients into care
• Maintain strict infection control standards in accord with CHS protocols and universal precautions OSHA and CLIA standards
• Communicate with patients in their preferred language, using interpretive services as necessary, and interpreting for provider if proficiency in language has been established
• Perform all duties in accordance with CHS Core Values, Compliance Program, and other policies and procedures
• Participate in quality and process improvement efforts in the department and the organization as requested or as directed
• Complete training and professional development requirements in a timely manner
• Perform other duties as assigned or directed

Some benefit programs available to eligible employees include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Plan and up to 4% Employer Match

• Generous Paid Time Off

• 9 Paid Holidays

• Competitive Pay

• Employer Paid Life Insurance

• Employer Paid Short Term Disability

• Employer Paid Long Term Disability

• Employee Assistance Programs

• Worker’s Compensation

• Various Leave Programs – Bereavement, Military, Maternity, and more

COVID-19 Vaccination Requirements

CHS requires all new employees to be vaccinated against Covid-19 prior to starting employment with CHS unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

Community Health Services is An Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.